We turn ordinary companies into strong brands that attract and retain more (and better) customers.

Terms and conditions of use

1. Introduction

  • 1.1 These terms and conditions shall govern your use of our website.
  • 1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

3. Copyright notice

  • 3.1 Copyright (c) 2016, Frank Strategy Inc..
  • 3.2 Subject to the express provisions of these terms and conditions:
  • (a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
  • (b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4. Licence to use website

  • 4.1 You may:
  • (a) view pages from our website in a web browser;
  • (b) download pages from our website for caching in a web browser;
  • (c) print pages from our website;
  • (d) stream audio and video files from our website; and
  • (e) use our website services by means of a web browser subject to the other provisions of these terms and conditions.
  • 4.2 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
  • 4.3 Unless you own or control the relevant rights in the material, you must not:
  • (a) republish material from our website (including republication on another website);
  • (b) sell, rent or sub-license material from our website;
  • (c) show any material from our website in public;
  • (d) exploit material from our website for a commercial purpose; or
  • (e) redistribute material from our website.

5. Acceptable use

  • 5.1 You must not:
  • (a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  • (b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • (c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  • (d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
  • (e) access or otherwise interact with our website using any robot, spider or other automated means;
  • (f) violate the directives set out in the robots.txt file for our website; or
  • (g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
  • 5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
  • 5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6. Limited warranties

  • 6.1 We do not warrant or represent:
  • (a) the completeness or accuracy of the information published on our website;
  • (b) that the material on the website is up to date; or
  • (c) that the website or any service on the website will remain available.
  • 6.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
  • 6.3 To the maximum extent permitted by applicable law and subject to Section 7.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

7. Limitations and exclusions of liability

  • 7.1 Nothing in a contract under these terms and conditions will:
  • (a) limit or exclude any liability for death or personal injury resulting from negligence;
  • (b) limit or exclude any liability for fraud or fraudulent misrepresentation;
  • (c) limit any liabilities in any way that is not permitted under applicable law; or
  • (d) exclude any liabilities that may not be excluded under applicable law.
  • 7.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in a contract under these terms and conditions:
  • (a) are subject to Section 12.1; and
  • (b) govern all liabilities arising under that contract or relating to the subject matter of that contract, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in that contract.
  • 7.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
  • 7.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  • 7.5 We will not be liable to you in respect of any loss or corruption of any data, database or software.
  • 7.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
  • 7.7 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

8. Assignment

  • 8.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
  • 8.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

9. Law and jurisdiction

  • 9.1 A contract under these terms and conditions shall be governed by and construed in accordance with British Columbian Law.
  • 9.2 Any disputes relating to a contract under these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of British Columbia.

10. Statutory and regulatory disclosures

  • 10.1 We are registered in British Columbia; you can find the online version of the register at http://www.bcbusinessregistry.ca/, and our registration number is BC0987129.

11. Our details

  • 11.1 This website is owned and operated by Frank Strategy Inc..
  • 11.2 We are registered in British Columbia under registration number BC0987129, and our registered office is at 115 -119 West Pender St, Vancouver, BC, V6B 1S5.
  • 11.4 You can contact us by writing to the business address given above, by using our website contact form, by email to [email protected] or by telephone on 604 816 9766.

 

 

Privacy policy

1. Introduction

  • 1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
  • 1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

  • 2.1 We may collect, store and use the following kinds of personal information:
  • (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  • (b) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
  • (c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
  • (d) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
  • (e) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
  • (f) information contained in or relating to any communication that you send to us or send through our website (including [the communication content and metadata associated with the communication);
  • (g) any other personal information that you choose to send to us
  • 2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

  • 3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
  • 3.2 We may use your personal information to:
    • (a) administer our website and business;
  • (b) personalise our website for you;
  • (c) enable your use of the services available on our website;
  • (d) supply to you services purchased through our website;
  • (e) send you email notifications that you have specifically requested;
  • (f) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  • (g) send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • (h) keep our website secure and prevent fraud;
  • (i) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service)
  • 4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

5. Disclosing personal information

  • 5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
  • 5.2 We may disclose your personal information:
  • (a) to the extent that we are required to do so by law;
  • (b) in connection with any ongoing or prospective legal proceedings;
  • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • 5.3 Except as provided in this policy, we will not provide your personal information to third parties.

6. International data transfers

  • 6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
  • 6.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  • 6.3 You expressly agree to the transfers of personal information described in this Section.

7. Retaining personal information

  • 7.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
  • 7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • 7.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
  • (a) to the extent that we are required to do so by law;
  • (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

8. Security of personal information

  • 8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • 8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  • 8.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

10. Your rights

  • 10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
  • (a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
  • 10.2 We may withhold personal information that you request to the extent permitted by law.
  • 10.3 You may instruct us at any time not to process your personal information for marketing purposes.
  • 10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11. Third party websites

  • 11.1 Our website includes hyperlinks to, and details of, third party websites.
  • 11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

12. Updating information

  • 12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

13. Cookies

  • 13.1 Our website uses cookies.
  • 13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • 13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • 13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  • 13.5 We use both session and persistent cookies on our website.

14. Credit

  • 14.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).